Top 5 FAQ's

How long does it take for an order to be delivered?

Order by 4pm for next working day delivery. This excludes orders for large, bulky goods. Our standard shipping service excludes Northern Ireland. You will receive an email on dispatch of your order. Working days are Monday to Friday, excluding public holidays. Any orders placed after 4pm on Friday or over the weekend will be considered as being placed the following working day.

How much will my shipping costs be?

Standard next working day delivery is £3.00 for all orders under £20.00. For orders over £20.00, standard next working day delivery is FREE of charge.
Delivery to Northern Island, Scottish Highlands & Islands and certain Scottish areas: shipping charge of £9.99 may apply for orders containing larger or multiple items.

Do I need to set up an account?

You are not required to create an account to place an order with us. By creating an account, you can access the following:
• Your order status
• Your order history
• Your wishlist
• Manage your addresses
If you wish to create an account, please click the My Account option at the top of your screen and entering your details.

How do I return an unwanted item I have purchased online?

If you wish to return an unwanted item, you may do so, once you notify us within 14 days of receipt of the order via the online Contact Us form. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number on the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. 
Once the item is received back to the warehouse it will be checked and granted it meets these conditions we will then offer a refund for this item. Refunds will be applied to the credit card that was used to purchase the item.

How do I track my order?

Once your order is completed, you will receive an email upon dispatch which includes a link to track your order. Please be aware that there may be a delay between this email and your order being available for tracking.